Diploma Retail Management

Business Management & Administration

own and manage or administer a retail business

 

Content :

  • Introduction to retail business
  • Business communication in retailing
  • Business information system
  • Fundamentals of retail management
  • Entrepreneurship skills
  • Visual merchandising & retail business
  • Selling practice in retails business
  • Marketing in retails business

 

 

PROGRAM PROGRAM ACTIVITY DURATION
RETAIL CUSTOMER SERVICE

  • Customer Service Empowerment thru EQ
  • Dealing with Difficult People
  • Moments of Truth
  • Visual Merchandising
  • Workshop and Case studies
 

Theory
Workshops
Discussions
Case Studies

5 days
8-hour Sessions
RETAIL OPERATIONS

  • Retail Operations and Management
  • Loss Prevention and Retail Security
  • Visual Merchandising
  • Effective Competitor Survey
  • Fresh Food Management
 

Theory
Workshops
Discussions
Case Studies

5 days
8-hour Sessions and
2 hours Workshop
per day
MERCHANDISING

  • Principles of Merchandising
  • Selling Cycle
  • Retail Merchandising
  • Retail Financial Management
  • Warehousing and Supply Chain
 

Theory
Workshops
Discussions
Case Studies

5 days
8-hour Sessions and
2 hours Workshop
per day
MALL MANAGEMENT

  • Management of Shopping Centre
  • Marketing of Shopping Centre
  • Creating and Refurbishing Retail Space
  • Managing People in Shopping Centre
  • Contract and Lease Management
 

Theory
Workshops
Discussions
Case Studies

5 days
8-hour Sessions and
2 hours Workshop
per day