International Consulting Services

 

OCEG works in partnership with Human Capital Group Asia Limited to develop and deliver customized solutions to clients across ASEAN. The group applies the latest knowledge and approaches that produce effective and long term results in increasingly complex and volatile markets. Specifically, the partnership leverages its proprietary Experience Engine to create customer centric experiences.
The Experience Engine includes:

  • Insights Generation:
    • Customer Data
    • Business Data
    • Research
    • Segmentation
    • Analytics
    • Analysis

 

  • Strategy Development:
    • Corporate Strategy
    • Business Unit Strategies
    • Customer Centricity Roadmap
    • Business Planning
    • Feasibility Studies

 

  • Business Transformation:
    • Customer Experience Management
    • Sales & Service Models
    • Digital Management
    • Channel Management
    • Sales Force Management
    • Team Management
    • Campaign Management
    • Loyalty Programs

 

  • Capabilities Optimization:
    • Organizational Structuring
    • Customer Centric Processes
    • Digital Processes
    • Performance Management
    • Customer Centricity Management
    • Cultural Change Management
    • Business Change Management

 

  • Data-driven Activation:
    • Customer Centricity
    • Blended Learning
    • HR
    • Social
    • Platform
    • Data
    • Business Tools
    • Go-To-Market
    • Roadmaps
    • Video